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Commercial Parking Management

In addition to valet parking services, PMC has steadily grown its self-parking and commercial lots and garages division. We now also offer self-parking services for our hotel partners! PMC’s Self-Parking and Technology team expertly prescribes solutions that will drive the most revenue for our self-parking partners.

 

PMC prioritizes forward thinking technology that maximizes convenience and ease-of-use. By utilizing the most up-to-date Access Control Systems and app or QR code-based pay systems, we strive to provide the best guest experience possible. PMC offers a suite of technology options that can fit any property-specific need. We are constantly searching for new technology platforms to ensure we stay on the cutting edge of innovation and service.

OUR PRODUCT GUARANTEES INCLUDE THE FOLLOWING:

    • State of the art equipment and technology to drive the most revenue for your parking assets

 

    • Clean, safe, and well run locations

 

    • A management team dedicated to providing Relentless customer service

 

    • A guarantee that all revenues are accounted for, audited, and deposited, backed by transparent reporting processes

 

    • Aggressive revenue programs that maximize financial results

 

    • Expense management that provide direct results to the bottom line
    • Utilization of mobile parking apps and third-party aggregators to help increase revenue while providing an easier experience for the patron

 

    • Lot Auditor program to ensure payment for parking from each visitor

 

    • LPR deployment available to improve revenue capture

 

    • Aggressive marketing campaign to drive revenues, to include Google Maps utilization, and Search Engine Optimization

 

    • Customizable sign packages to draw interest and provide location specific branding
Valet employee servicing woman stepping out of her car.

VALET

A guest’s arrival and departure experiences are an opportunity for guest interactions that extend well beyond the front door. We capitalize on this opportunity by taking the time to truly understand your vision for the guest experience.

 

Guests arriving at our partners’ front doors know to expect eye contact, a warm smile, and a sincere welcome. Each guest’s door is opened by assisting team members as we explain the parking amenities in full detail. Departing guests will observe vehicles being delivered swiftly and safely under the direction of the team leader.

 

Our proprietary ‘Road to Success’ training and certification programs teach our associates the aggressive hospitality techniques necessary to anticipate guests’ needs and to develop a proactive service culture that is in line with your vision.

Valet giving a bag to a small child

BELL

Many hotels choose to provide their guests with an arrival experience through the use of valet services. However, there are a select number that seek to take the arrival and departure experience further.

 

Bell services, when operated in connection with valet, provide a true door-to-door arrival and departure experience for your guests. At many of the hotels we operate, PMC manages bell service in connection with valet and shuttle service. There are many synergies created by combining these guest experiences, both for you and for your guests.

 

These synergies yield higher service scores through positively impactful guest experiences and help to eliminate labor redundancies for maximized efficiencies.

Two valet smiling at camera by a PMC booth

SHUTTLE

An effective shuttle solution will be an extension of the arrival and departure experience provided on property. Whether the shuttle is being used for family vacation or business travel, each guest should feel confident that the shuttle operator will provide the same level of service as all property team members: being friendly, helpful, and proactive, and having been trained thoroughly on both the details of the property and local area amenities.

“I feel confident in my partnership with PMC and the team members that I am supported by both on property and above. A solid company with a focus on service and profit generation for the property.”

Paul Jordan | General Manager, Hilton Knoxville
More Services
Additional Services: RESTAURANTS | CAR DEALERSHIPS | SHOPPING MALLS | PARKING LOT MANAGEMENT | FACILITY MANAGEMENT CONSULTING | PARKING EQUIPMENT & TECHNOLOGY CONSULTING