Offering a full suite of valet, bell, shuttle, and self-parking services, PMC has a property-specific parking solution for every hotel client.
What separates PMC from other parking companies is our on-site leadership. Your property will have an Account Manager whose compensation is, in part, a direct reflection of the department’s performance. Therefore, the Account Manager is deeply committed to our partner’s success. Our Account Managers oversee the entirety of the parking department and are tasked with building and training a world-class valet team at each of our properties.
PMC’s hotel and restaurant valets are trained to exemplify Relentless Hospitality, a multi-faceted idea that encapsulates our attitude toward customer service. Led by their on-site Account Manager, our valets study and master the “Fundamental Five”, PMC’s proprietary tactics to ensure positive guest experiences.
Our valets are further encouraged to provide Relentless service through PMC’s Tripadvisor incentive program. By garnering positive Tripadvisor reviews, our valets earn $10 per name mention! This program both encourages great service from our associates and also helps to improve our partners’ Tripadvisor reviews and ranking.
At many of the hotels we operate, PMC also manages bell and shuttle service in connection with valet service. Integrating PMC’s full suite of services provides a true door-to-door arrival and departure experience for your guests, yielding higher service scores through positively impactful guest experiences and helping to eliminate labor redundancies for maximized efficiency.
PMC now offers self-parking management services to our hotel clients! By monetizing your parking asset, PMC can generate unbudgeted revenues and create a seamless experience for your guests. PMC offers a suite of technology options that can fit any property-specific need. Our self-parking technology reps are experts at prescribing the right solution for our hotel partners.
A guest’s arrival and departure experiences are an opportunity for guest interactions that extend well beyond the front door. We capitalize on this opportunity by taking the time to truly understand your vision for the guest experience.
Guests arriving at our partners’ front doors know to expect eye contact, a warm smile, and a sincere welcome. Each guest’s door is opened by assisting team members as we explain the parking amenities in full detail. Departing guests will observe vehicles being delivered swiftly and safely under the direction of the team leader.
Our proprietary ‘Road to Success’ training and certification programs teach our associates the aggressive hospitality techniques necessary to anticipate guests’ needs and to develop a proactive service culture that is in line with your vision.
Many hotels choose to provide their guests with an arrival experience through the use of valet services. However, there are a select number that seek to take the arrival and departure experience further.
Bell services, when operated in connection with valet, provide a true door-to-door arrival and departure experience for your guests. At many of the hotels we operate, PMC manages bell service in connection with valet and shuttle service. There are many synergies created by combining these guest experiences, both for you and for your guests.
These synergies yield higher service scores through positively impactful guest experiences and help to eliminate labor redundancies for maximized efficiencies.
An effective shuttle solution will be an extension of the arrival and departure experience provided on property. Whether the shuttle is being used for family vacation or business travel, each guest should feel confident that the shuttle operator will provide the same level of service as all property team members: being friendly, helpful, and proactive, and having been trained thoroughly on both the details of the property and local area amenities.