Parking areas often serve as the first and last touchpoints of a guest’s journey. At PMC, we understand that the experience begins well before guests walk into a building and extends to the moment they return to their vehicles.

When people think about great customer experiences, parking might not be the first thing that comes to mind—but it should be. Whether visiting a hotel, attending a concert, or shopping at a retail center, parking is the first and last touchpoint of the customer journey.

No hospitality company is immune to common valet issues. Every hotel and hospitality brand, from the major national players to the small boutiques, experiences the trials and tribulations that come with offering guest parking.